Quality Policy
Quality Policy Statement
Global Impact Group is committed to an operating philosophy based on openness in communication, integrity in serving our customers, fairness and concern for our employees and responsibility to the communities within which we operate. Our vision is to exceed customer expectations for quality, cost, and value. Additionally, we are dedicated to creating a profitable business culture that is based on the following principles:
- People
Enhancing the skills of management and staff through review and actively pursuing an on-going training policy, the objective of which is to prepare staff to perform their work more effectively. Global Impact Group is committed to equality in employment opportunity and rewards, embracing wholeheartedly the cultural competence and diversity within the communities we call home.
- Customers
Providing clients with high quality language, logistic and consulting solutions which exceed requirements. Client needs are paramount and represent the highest priority within our organization. Our obligation is to proactively seek out and define customer needs while addressing all requests expeditiously without creating false expectations. Responding as quickly as possible when contacted by a customer and working to meet agreed deadlines.
- Vendors
Rigorously controlling vendors, subcontractors, and completion of all assigned projects. Promoting the culture of continual quality improvements and the philosophy of getting things “right first time
- Community
Global Impact Group is committed to supporting the communities within which we operate. We believe in the practice of social responsibility and encourage similar behavior in our employees and suppliers.
- Quality
Promoting the quality management systems and ensuring implementation is achieved by internal auditing, management review, corrective and preventive action. Beginning with a clear definition of customers’ expectations, we will strive to consistently meet or exceed them. We adhere to all applicable standards and customer specific requirements and endeavor to provide processes that ensure we achieve this in order to build a robust and world class business.
We believe that everyone within the organization is responsible for the quality and for maintaining high standards because our future depends on our valued customers.
December 2nd, 2021
Komlan Koudifo
Chief Executive Officer
887 Washington Street, Ste B, Raleigh , NC 27605